Orders are processed within 1 to 2 business days after payment is received via bank transfer.
Once processed, orders are shipped within 3 to 7 business days, except in the case of pre-orders.
In the event of any exceptional delay, you will be notified by email.
3. Shipping Fees
Shipping is free of charge across the entire European Union.
No additional shipping fees will be applied.
4. Shipping Method
Parcels are shipped via standard carriers depending on the destination country. 📦 A tracking number is provided as soon as it becomes available.
5. Shipping Address
Products are delivered to the address you provide during checkout. Please ensure that all your shipping details are correct before confirming your order.
6. Right of Withdrawal and Returns
In accordance with European consumer protection laws, you have 14 calendar days from the date of receipt to exercise your right of withdrawal, without justification or penalty.
The product can be returned even if it has been opened, used, or damaged, as long as it is complete.
Accessories and documents should be included where possible.
Original packaging is appreciated but not required.
👉 To exercise this right, please contact our customer service at: contact@chefthermomix.de with your order number.
7. Return Method and Fees
You can return your item using one of the following options:
Drop-off at a designated return point
Pick-up by courier at your address
📦 Return shipping costs are covered by Chef Thermomix.
We will provide specific return instructions based on your location.
